Hi there! We're the developers of Carto. Thanks for playing our game! Below are the frequently asked questions. If you have any other questions, please send an email to us, and we'll get back to you as soon as possible.
Troubleshooting
Switch
Cannot find Carto on Nintendo eShop
The store is algorithm-driven so there's not much we can do. Possible solutions:
1. Try scrolling down, it might shows up very far down the list.
2. Try searching "Karto" instead (it's weird but it might work).
3. Instead of searching the game on the eShop website, try using the Switch device to search.
4. Try changing to another eShop region.
All
How to save game progress
- Manual: When you pause the game, select "Save & Exit" to save the current progress. If you're in the middle of the interaction, or you're using the map, please end the interaction and close the map first.
- Auto-saving: There're several checkpoints per chapter. When you reach a checkpoint, the game saves the progress automatically.
PC
Carto gets stuck or is out of the map
This issue should have been fixed. Though if that happens to you, please pause the game and "Load Last Checkpoint".
PC
Arrow keys do not work (constantly input on one direction)
There are many possible reasons causing this, mostly related to either peripherals or software you use. You can try these methods to solve the issue:
- Disable all keyboard plugins and all 3rd party keyboard / controller simulation tool
- Uninstall all drivers for custom controller support
- Disable touch support
- Disable Steam Input or Enable Steam Input
- Unplug all connected controllers (include bluetooth-connected controller), then play the game only using keyboard
- Try another keyboard or gamepad
Steam
Controllers
- Xbox controller: full support.
- PS4 / PS5 / Switch Pro / other controllers: partial support. If you have any problem using them, try change the settings in Steam to enable "Steam Input". Most of the time the game shows Xbox controller icons instead, though the behavior is all good and you can use the controller to play the game.
Switch
Xbox Game Pass PC
After loading a savefile, the game goes to the map view directly (normally it should go to the exploration view). Then, when you want to leave the map, the game does nothing but a black screen.
This rare issue only happens in chapter 2. Sadly, once it happens, there's no way to solve it so the only option is to restart the adventure.
PC
There's a horrible jitter effect for in-game objects and the camera
Please set the monitor refresh rate to 60 Hz, or turn on vsync in the graphics card. If the issue still exists, goes into the settings and back might resolve it temporarily at times.
PC
Unable to open the game / Crash during the gameplay
There are many possible reasons causing this, here is the standard debug flow.
1. Update graphic card driver
2. Disable codec packs
3. Update Windows / macOS
4. Repair DirectX
5. Check if the anti-virus software block the game
6. Restart your computer
Xbox Game Pass PC
Game crashes or freezes on startup
It seems like accepting the Xbox "sign-in with your profile" might solve this issue. If not, try signing out Microsoft Store then sign in again.
Mac
Does the game work with macOS Big Sur?
Yes.
PC
Black screen on startup
If you're using Windows 10 Pro N, please try enabling the Media Feature Pack under Optional Feature in Apps and features of the control panel. Please check
this for more info.
PC
In chapter 9, Carto cannot move after entering the sliding ice area
If you use keyboard, try press two arrow keys at the same time so you can move diagonally.
PC
How to switch profile without getting the progress from the other profile
In PC, the system stores game progress and achievement information locally. Thus, when player change profile (whether it's Win10, Steam, GOG, etc.), the new profile still access to the exactly same progress. In order to switch profile without getting the progress, you need to go to game's save directory (see the info below), manually move everything in the Save folder to other place, then start the game.
If you don't find a solution to your issue, send an email to us and we’ll do our best to assist you. Please include your system information, save files and log file:
(Windows)
%USERPROFILE%\AppData\LocalLow\SunheadGames\Carto\Saves
%USERPROFILE%\AppData\LocalLow\SunheadGames\Carto\Backup
%USERPROFILE%\AppData\LocalLow\SunheadGames\Carto\output_log.txt
(macOS)
~/Library/Application Support/SunheadGames/Carto/Saves
~/Library/Application Support/SunheadGames/Carto/Backup
~/Library/Logs/Unity/Player.log
Thank you for your patience.
Others
Physical Edition
實體版
Is there physical edition?
Yes, there's a physical edition for Nintendo Switch and PS4! For more edition, please check
iam8bit's website.
General
一般
Can I use the contents of Carto on site like YouTube or Twitch and monetize it?
Sure you can!
General
一般
About fair use of original soundtrack
You can use Carto's original soundtrack on videos related to Carto and monetize it. And we recommend you to include information of the title of the soundtrack, composer, and
Bandcamp link on the video description to support the composer!
PC
Support Linux / Mouse control / Control remapping / Higher resolutions / Ultra-widescreen / Other languages
- Linux: We won't release Linux version officially, though people mention that the game runs excellent on Linux with Proton. Please check the discussion
here.
- Mouse control: Probably no because the game was designed and implemented for keyboard and controllers throughout the development so that it is not easy to do mouse controls now.
- Control remapping: Feature completed. The game now supports keyboard and controller remapping.
- Higher resolutions: The game now supports resolution up to 2560 x 1440.
- Ultra-widescreen: Not recently, though you can check the discussion in
this thread.
- Other languages: Sorry, we don't plan to localize the game into more languages recently.
General
Fanmade translation
